Privacy Policy

Port Sunlight

Our local knowledge is what sets us apart…

How we will use your information

This privacy policy tells you what to expect when Helping You Settle collects personal information. It applies to information we collect about:
visitors to our website
people who contact us
people who use our services

Our Promise

We promise to do our best to keep your personal information safe, to use it only for the purposes set out below and not to share it with a third party unless, you have either expressly agreed, or
if we are required to do so by law, or it’s in the course of providing a service to you.

1.0 Visitors to our website
When someone visits www.helpingyousettle.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such
as the number of visitors to the various parts of the site. This information is anonymous and is used to improve our website and overall customer experience.

1.1 Use of cookies
Cookies are small text files that are placed on your computer by websites that you visit. They
are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
The information does not identify you, only details of the computer. Cookies can be disabled by you, but this may mean that you are unable to access all features of the website.

1.2 Security and Performance
Helping You Settle uses a third party service to help maintain the security and performance of our website. To deliver this service it processes the IP addresses of visitors to the website.

1.3 WordPress
We use a third party service, WordPress.com, to publish our blog. We use a standard WordPress service to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. WordPress requires visitors that want to post a comment to enter a name and email address.

1.4 Social Media
These services provide social buttons  such as the “Like” , “Tweet” and “Comment”. If you access our social media pages,  we and others will usually be able to see that you have done so. However, we do not have access to your personal information unless it is public and we cannot control how those networks use it.

1.5 Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Likewise, the sites mentioned above, have their own privacy policies and you should read these for more information.

2.0 People who email us
Where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues.

3.0 People who use our services
We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we may follow up once you have moved into your property to check how you have settled in.

4.0 Access Rights
You have a right to access the personal data that is held about you. Please write to us at the following address to obtain a copy of the personal information we hold about you:
Helping You Settle, 6 Birchwood Close, Westwood Park, Great Sutton, Cheshire, CH662HL

5.0 Review and Acceptance of this Policy
By using our website and our other communication channels, you are agreeing to this policy and consent to Helping You Settle’s use of your information.

This policy will be reviewed from time-time, as appropriate. Please review the policy to ensure you still consent to its contents.

“Jayne has a talent for engagement and communication and throughout the programme she built and maintained effective relationships with all stakeholders to enhance delivery of the programme. Working to a challenging timescale with professionalism and determination she achieved all deadlines.”